Autori: Tachiciu, L.; Dinu, V.; Kerbalek I.

Editorial: Productivity of Services NextGen – Beyond Output/Input RESER 2011 – Programme and Abstracts September 8th-9th, 2011, Hamburg, Germany , 2011.

Rezumat:

While business services, and especially knowledge intensive ones, are
key inputs, having a decisive contribution to the competitiveness of their
client industries, the determinants of the market for such services are not
entirely clarified. We found that quality uncertainty and information asymmetry
generate incentives for poor quality and low performance, and drastically
limit the market size and its growth prospects. Aiming at animating
the efforts in addressing information asymmetry in business services market
we explore its specificities and a number of practical developments
that may contribute at raising market functionality of interest for managers
and policy makers.

Cuvinte cheie: Asymmetry; Business Service

URL: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2315486