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Information Asymmetry and Service Quality Assessment in Business to Business Relationships

Domenii publicaţii > Economie + Tipuri publicaţii > Articol în volumul unei conferinţe

Autori: Tachiciu, L.; Dinu, V.; Kerbalek I.

Editorial: 20th Anniversary Conferince „Te Resilience of the Global Service Economy” 30 September – 2 October 2010, Gothenburg, Sweden , 2010.


Highly performing innovative business services became important factors
of competitiveness in modern economies, but their potential contribution is
severely restricted by market dysfunctions, as companies reported during
previous studies. There is also a lack of adequate policies partly explained
by the fact that the services related knowledge is underdeveloped and
poorly disseminated among decision makers. Having found that quality
uncertainty limit the size of the market and the access of new companies
and SMEs to valuable business services, the authors make a review of existing
conceptual models of service quality assessment; discuss the implications
of information asymmetry and explore with selected service providers
the situation in specific industries, as well as the solutions for
overcoming the current shortcomings.

Cuvinte cheie: services’ quality, business services, information asymmetry, knowledge intensive business services